H&Y SOLUTIONS LLC

CRM (Customer Relationship Management) - Core function of Salesforce for managing agency interactions. Case Management - Tracks and resolves citizen inquiries. Citizen Engagement - Digital tools for public interaction. Public Sector Solutions - Government-focused Salesforce tools. Government Cloud - FedRAMP-authorized secure platform. FedRAMP - Security compliance for federal Salesforce use. Security & Compliance - Meeting government regulations. Data Governance - Managing data integrity and security. PaaS - Cloud platform model Salesforce offers. SaaS - Delivery model for government Salesforce apps. ATO - Certification for federal system operation. GCC - Salesforce’s government agency environment. GCC High - Enhanced security for sensitive data. FISMA - Federal cybersecurity compliance. NIST - Security frameworks for government. Service Delivery - How agencies use Salesforce for public services. Data Sovereignty - Control over data storage. Digital Transformation -