INTRODUCTION

The State of Texas, through the Texas Health and Human Services Commission (“HHSC”), for and on behalf of the Department of State Health Services (“DSHS”), issues this Request for Offer (“RFO”) to solicit a qualified Respondent to develop, provide, and maintain a Management Information System (“MIS”), for the TEHDI Program hereafter referred to as “Contractor’s Solution” or “Solution.” The qualified Respondent must provide the Solution with the associated development, hosting, operations, maintenance, support, and training services. In addition, the qualified Respondent must provide additional services, including Facility Compliance Monitoring and Patient Outreach Services, and must also provide certain personnel as described in this Solicitation.

DESCRIPTION OF SERVICES

HHSC intends to award one (1) Contract to provide the development and support of a MIS for TEHDI.

The Contractor must provide a minimum of two (2) subject matter experts (“SMEs”) in audiology and newborn hearing screenings, one (1) of each, to deliver ongoing assistance to Providers and Facilities in the hearing continuum of care.

The Contractor must also provide the following services during the Contract Term: development, configuration, integration, Help Desk services, project management, Transition, testing, system training, system management, system maintenance and support services, system upgrades and enhancements, Provider and Facility training, Facility Compliance Monitoring, Patient Outreach Support, licensed Audiologist support, hearing screener support, and Turnover.

For additional specifications, clarifications, and information on the Scope of Work (SOW), refer to the Exhibits, and other documents expressly designated by HHSC as part of this Solicitation.

CONTRACT TERM

The initial term of any contract resulting from this Solicitation will be for three (3) years. The System Agency, at its sole option, may extend any Contract awarded pursuant to this Solicitation for up to two (2) additional one (1) year terms, for a total Contract Term no more than five (5) years.

Following the initial term and any allowable renewals or extensions, the System Agency may extend any resulting Contract for not more than one (1) additional option period (one year) to address immediate operational or service delivery needs. With 30 Calendar Days’ advance written notice, The System Agency, at its sole discretion, may extend the Contract as necessary to ensure continuity of services, for the purposes of Transition, or as otherwise determined by the System Agency for up to 12 months, in one-month intervals, at the then-current Contract rate or rates (if applicable) as modified during the Contract term.

PRE-PROPOSAL CONFERENCE AND HSP TRAINING

HHSC PCS will hold the Pre-proposal Conference/HSP Training webinar on the date and time set out in Section 3.1 (Schedule of Events).

People with disabilities who wish to attend the meeting and require auxiliary aids or services should contact the Sole Point of Contact identified in Section 3.3.1 (Sole Point of Contact), at least 72 hours before the meeting in order to have reasonable accommodations made by HHSC.

Webinar Information: https://attendee.gotowebinar.com/register/7258146073036182624

Participants can use their telephone: 1-562-247-8422

At prompt enter passcode: 455-533-795

SCHEDULE OF EVENTS

EVENT

DATE/TIME

Solicitation Posting Date to ESBD

(Date of Release)

August 26, 2024

Pre-proposal Conference/ HSP Training

(See Section 3.4 for details)

Attendance is Optional

August 30, 2024, at 10:00 a.m. Central Time

Deadline for Submitting Questions or Requests for Clarification

September 3, 2024, by 5:00 p.m. Central Time

Tentative Date Responses to Questions or Requests for Clarification Posted on ESBD

September 10, 2024

September 24, 2024

October 2, 2024

Submission Deadline for Courtesy HSP Review

September 13, 2024, by 5:00 p.m. Central Time

September 26, 2024, by 5:00 p.m. Central Time

October 4, 2024, by 5:00 p.m. Central Time

Deadline for Submission of Solicitation Responses [NOTE: Responses must be RECEIVED by HHSC by the deadline.]

September 25, 2024, by 10:30 a.m. Central Time

October 10, 2024, by 10:30 a.m. Central Time

October 18, 2024, by 10:30 a.m. Central Time

Evaluation Period

October - November 2024

Anticipated Notice of Award

January 2025

Anticipated Contract Start Date

February 2025